Residents of downtown Austin apartment were without power for nearly two weeks

People living in a luxury apartment in downtown Austin are frustrated because their resort has been without power since late April.

“It’s a bit of a nightmare,” said Northshore Apartments resident Patrick McCarthy.

On April 28, the power lines in the garage’s loading area were damaged, leaving homes without power. Residents were asked to temporarily evacuate the building.

Although they were allowed to return, many said they chose to live in hotels or Airbnbs.

On Tuesday, an email sent to residents said they could pick up refund checks later this week. Initially, residents were informed that they would receive a credit to their account.

In addition to the initial outlay, residents are frustrated with inconvenience and communication.

“Communication was definitely a big factor,” said McCarthy, who mentioned that the date for repairs had been pushed back several times. “I started this week thinking, ‘I’ll get my spot back on Wednesday,’ then Monday comes around and they’re like, ‘We don’t have a date.'”

McCarthy also mentioned that this isn’t the first time there’s been trouble at the resort. He said the gate to the parking lot was damaged two or three months ago and has not yet been repaired, which means anyone can enter the complex.

Liz Meyers drove into town to visit her daughter on the day of the power outage and was thrilled to stay in the heart of Austin. She and her daughter and her daughter’s partner are now in an Airbnb.

“Now we’re on our second because the communication has been so bad,” she said. “Once your time is up in the Airbnb, they’ve already booked it for another group after that.”

However, one resident said she was impressed with how the apartment is handling the situation.

“As a local business owner who has gone through the same tribulations and struggles with construction as it relates to the city of Austin, I sympathize and stand with office workers,” said resident Christin Rowan. . “It is clear that they are doing everything they can to help us during this time, including finding us a rent reduction, access to food and now even monetary reimbursement for inconvenience while moving.”

A spokesperson for Northshore Apartments issued the following statement to FOX 7 on Tuesday:

“Northshore Apartments, located at 110 San Antonio St., confirms that electrical crews continue to work to restore power to residential areas of the building, which experienced a power outage on the evening of Thursday, April 28. None No injuries were reported.Austin Firefighters and emergency response teams were immediately deployed to assess the situation.

Due to high temperatures, lack of hot water and electricity, the property management company recommended that residents move temporarily. Residents were immediately offered a daily hotel and food allowance to cover expenses incurred during the duration of their temporary relocation. In addition, residents will receive a rent abatement for the month of May.

Most residents have moved to other accommodations until power is restored to their apartments. Electrical connection remains to common areas of the property, retail tenants and emergency systems. Staff are working closely with residents to help them through this unforeseen event and providing daily updates.”

The resort sent daily updates to residents via email. In a Tuesday email, residents were told power could be restored by the end of the week, but there were no guarantees.